Terms and Conditions

Definitions / Interpretation

“Goods” means anything we have produced ie books, booklets.

“Electronic File” means any text, illustration, graphics or other matter supplied or produced by either party.

ImprintDigital.com will be referred to as either ‘we’ or ‘us’

Customers will be referred to as ‘you’

“Insolvency” means if you are in a position where you are unable to pay your debts or have a winding-up petition issued against you or you have a receiver, administrator or administrative receiver appointed to you or you commit an act of bankruptcy or have a bankruptcy petition issued against you.

Delivery

We will arrange for the delivery of the Goods to the address specified in the quotation, or your order or to another location we agree in writing.

If you have chosen collection for your Goods, you must collect the Goods from our premises unless agreed otherwise.

Subject to the specific terms of any special delivery service, delivery can take place at any time of the day and must be accepted at any time between 8am to 8pm, unless agreed otherwise.

If you do not take delivery of the Goods or collect the Goods we may, at our discretion and without prejudice to any other rights:

• Store or arrange for the storage of the Goods and will charge you for all associated cost and expenses including, but not limited to, transportation, storage and insurance; and/or
• Make arrangements for the delivery of the Goods and will charge you for the cost of such redelivery.

If redelivery is not possible as set out above, you must collect the Goods from our premises and will be notified of this. We can charge you for all associated costs including, but not limited to, storage and insurance.

Unless otherwise agreed in writing, completion and delivery times are a guide only and, whilst we will make every effort to adhere to proposed timescales, time is not of the essence in any contract with you. We will not be liable for any delay in delivery of the Goods that is caused by a circumstance beyond our control or your failure to provide us with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.

It shall be the duty of the Customer immediately on delivery of the goods to make an inspection of them in every respect and to satisfy themselves of their adherence to specification.

We are entitled to withhold delivery of Goods if you are not in good payment standing with us or are subject to a pre-payment agreement.

Claims arising from damage or partial loss of goods in transit must be made in writing to us within ten working days of delivery. If no claim is made within the above stipulated time limits the goods delivered shall be deemed to be in all respects in accordance with the Order.

Payment

We will invoice you for the Goods either:

• On or at any time after the order of the Goods has been placed; or
• Where the Goods are to be collected by you, at any time after we have notified you that the Goods are ready for collection.

We will not attempt to deliver Goods until we have received payment unless agreed otherwise or according to any credit terms agreed by us.

Payments can be made via card payments over the telephone, by bank transfer or through the payment page on our website.

Both parties must pay all amounts due under these Terms and Conditions in full without any deduction or withholding except as required by law and neither party is entitled to assert any credit, set-off or counterclaim against the other in order to justify withholding payment of any such amount in whole or in part.

Returns and Refunds

Any damaged goods or quality control issues need to be sent to us along with pictures within 5 working days.

If goods are deemed to be damaged, unsellable or faulty we will provide a refund or reprint as soon as possible.

Credit Terms / Facilities

If you have been extended credit terms, payments are due within thirty days from the date of invoice unless otherwise agreed with us in writing.

Credit facilities may be granted to applicants who satisfy our criteria. Where facilities are granted, we reserve the right to withdraw them at any time, without having to give our reasons and, in such a case, all outstanding invoices become due and payable immediately.

Proofs

No responsibility will be accepted by us for any errors in the final goods where proofs submitted for approval are not corrected or for any errors in the final Goods where a proof has not been requested in advance.

Customer’s corrections, including alterations to files and the cost of additional samples necessitated by such corrections, will be subject to an additional charge advised at the time the work is submitted by the Customer.

In the case of colour work on the inside pages and on the cover, we will endeavour to match the proof and previously printed copies, however, you accept that there may be variation resulting from the nature of the digital print process and factors outside our control.

In some cases, it may be necessary to provide proof copies that were ordered in PUR to be supplied as EVA perfect bound books.

Acceptance of Goods and Manufacturing Tolerances

During the manufacturing process, we use various printing machines, as such colour accuracy may not be possible to 100% and some variations may occur between the proof copy and from previous printing runs. We will always do our best to match the colours but you accept that it is not always possible. Colour variations will be seen as acceptable and we cannot be held liable for any colours that do not match the proof copy (within reason) or your previous print run. We will do our best to colour match your PDF file to our colour calibrated screen if there is no proof or previous print run to work with.

All artwork must be supplied to our artwork guidelines which can be read here. If your artwork does not match the guidelines then we may charge an additional fee to cover the time spent in making your artwork correct for print. The cost for any alterations will be given to you before we amend any files and to give you a chance to amend them to re-send.

While we do everything we can to ensure accurate reproduction of artwork, due to the nature of digital printing, we cannot be held liable for any movement in printing and binding. We work within a tolerance of 3mm and cannot be held liable if the reproduction of your files does not match the PDF artwork by 3mm or under this includes the spine of your book.

Where possible we make sure any problems that may arise in the manufacturing process will be highlighted to you, however, this is not always possible and a proof copy should always be ordered if you are unsure of your artwork.

If the work is defective so that you reject it, you must advise us within twenty working days of delivery, failing which you will be deemed to have accepted the work.

All goods must be fully inspected on delivery and if goods are deemed to be damaged or in boxes that are damaged they should be signed for as such.

If you identify any damages, you must inform us in writing within 7 days of delivery, providing details and where possible images.

Cancellation

You may cancel the order prior to us sending your work to print without being charged unless we have had to order in specific stock to fulfil the order.

If you cancel an order after we have commenced work on it, you shall be charged the full order value or a lower amount as we may (in our sole discretion) determine.

If an order has been cancelled after a proof copy has been produced, we will charge you for the cost of the proof copy.

We are committed to maintaining a respectful and safe environment for our staff and customers. Therefore, we reserve the right to cancel any order at our discretion if we receive communication that is deemed rude, abusive, or threatening. This includes, but is not limited to, verbal or written communications via email, phone, or any other form of contact. In such cases, we will notify the customer of the cancellation and provide a full refund if payment has already been made. We strive to ensure a positive experience for all our customers and appreciate your understanding and cooperation.

Data Protection

We are compliant with the Data Protection Act 1998 and the General Data Protection Regulation (GDPR). Please refer to our Privacy Policy for more information about our data protection.

Value-added tax

We reserve the right to charge the amount of any value-added tax payable whether or not included in the estimate/quote. This will be included in your invoice.

Variations in Quantity

Every endeavour will be made to deliver the correct quantity ordered. However, some variation is inherent in the print process and it is understood and accepted as reasonable that minor variations are immaterial and that we shall have no liability in respect to such variations.

Estimates are conditional upon margins of 5% for work being allowed for overs or unders the same to be charged or deducted unless otherwise agreed in writing.

Illegal Matter

We shall not be required to print any matter which in our opinion is or may be of an illegal or libellous nature or an infringement of the proprietary or other rights of any third party.

You shall indemnify and hold us harmless against all claims, demands, costs, expenses (including but not limited to legal costs and disbursements), losses and damages arising from or suffered or incurred by reason of the work it is required to produce pursuant to a customer order being or alleged to be defamatory.

Consumers

Nothing in these Terms shall affect your consumer rights.

Price Variation

Quotes are based on the current costs of production and materials and are subject to amendment by us on or at any time after acceptance to meet any rise or fall in such costs.

All quotes are valid for 30 days — after 30 days the quote will be generated from our online price calculator.

Copyright

We may use any artwork or printing produced by ourselves for the purpose of promoting ImprintDigital.com. If you do not want us to use your artwork please let us know.

Material supplied or specified by the buyer

Quantities of materials supplied shall be adequate to cover normal spoilage. Any costs incurred as a result of shortages, including re-starting jobs, duplicating masters etc will be charged in addition to the estimated price.

We may reject any paper or other materials supplied or specified by you which we consider unsuitable for production.

We shall maintain a copy of all Electronic Files provided by you to us. We shall not be responsible for checking the accuracy of supplied input from any Electronic File unless otherwise agreed in writing.

Without prejudice to the clause above, if an Electronic File is not suitable for outputting on equipment normally adequate for such purposes without adjustment or other corrective action we may either reject the file or charge for any additional costs incurred in taking such corrective action in each case with prejudice to its rights to payment for work done and materials purchased.

Material & equipment supplied or specified by the seller

Any material owned or supplied by or on behalf of us in the production of any part of the Goods shall remain our exclusive property.

We reserve the right to retain Electronic Files of printed materials.

Full-colour printing

We will try our utmost to obtain the best possible colour reproduction on your work but variations are inherent in the print process and it is understood and accepted as reasonable that we can not guarantee an exact match in colour.

Circumstances beyond the control of either party

Neither party shall be liable for any failure or delay in performing their obligations where such failure or delay results from any cause that is beyond the reasonable control of that party. Such causes include, but are not limited to; power failure, internet service provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond the control of the party in question.

Retention of Title

The Goods remains our property until you have paid for it and discharged all other debt owing to us. If you become subject to Insolvency and the Goods have not been paid for in full we may take the Goods back.

Insolvency

Without prejudice to other remedies, if you become insolvent, we shall have the right not to proceed further with the contract or any other work for you and be entitled to charge for work already carried out (whether completed or not) and materials purchased for you, such charge to be an immediate debt due to you. Any unpaid invoices shall become immediately due for payment.

Law & Jurisdiction

This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.

Severability

If one or more of these Terms and Conditions is found to be unlawful, invalid or otherwise unenforceable, that/those provisions shall be deemed severed from the remainder of these Terms and Conditions (which will remain valid and enforceable).

Variation of Terms & Conditions

These terms and conditions may be amended from time to time. The latest version of these terms and conditions may be accessed via the website.

Last updated: 29 July 2026